Fees for services & payment transactions

GENERAL INFORMATION 
 
Commissions on incoming and outgoing transfers, as well as deposits made by bank card, are deducted in real time from a Payment Account specifically set up within the system for LEMON WAY commissions. This account must contain sufficient funds and the balance must not be negative. If the account contains insufficient funds, card payments will be rejected.
Other charges that cannot be deducted in real time will be subject to monthly invoicing.

The prices may change, with 1 month's' notice.
The prices indicated are not inclusive of tax.

The fees below relate to the presentation, collection, holding of funds, outgoing transfers, as well as all related payment instructions & services in the concerned currency.




MONEY-IN (PER OPERATION)   

They represent payments from the buyer for the respective order that comes to Lemon Way's technical account. In this account, funds are retained until the buyer successfully surrenders the goods under the contracts. After successful delivery of the order and after 14 days / during the period the buyer has the right to open a refund request/, the corresponding amount will be credited to your Lemon Way account (eWallet in your eBonza account). After that, the system will debit the operator’s commission and transaction fees (including VAT - if applied) from seller's eWallet (seller's Merchant account).


The Lemon Way charges for processing the payment from the buyer are already included in the commission fees which are deducted from the total value of the order and in the transaction fee for each item sold, charged by eBonza operator. These commission and transaction fees depend on the purchased registration plan. For more information about the commission and transaction fees applicable, please go to your account on eBonza and all necessary information you will find under the link in your dashboard - Registration plans or click on the link Subscription plans.
Goods commissions, including transaction fees, are invoiced at the end of each calendar month. For more information, please see the Seller's Terms and Conditions part 
4.1. Operator’s Commission.


Explanatory notes:
The commission fee is calculated from the total value of the order paid by buyer including all costs (such as transport, packing etc ... /.
The transaction fee is charged for each item of the order, ie for each item sold (each piece of product).


In the case of refund of the total value of the goods to the purchaser, including shipping costs within 14 days of receipt of the request from the buyer through the internal system of the operator, the operator charges a fee of 2.5% + 0,20 EUR for each item transaction at the end of each calendar month.


 

MONEY-OUT (PER OPERATION) 

 

RATES FOR PAYMENT ACCOUNT (EURO ENVIRONMENT) 






CATEGORY

ITEM

RATE (EXCL. VAT)

 


MONEY-IN (PER OPERATION)

 


CARDS

Payment by card (VISA or MASTERCARD) issued by a bank
located in the EEA (European Economic Area)

The fees are already included in the commission and transaction fees charged by the operator of the web interface - eBonza s.r.o.

 


Payment by card (VISA or MASTERCARD) issued by a bank
located in an area outside the EEA

 


OTHER PAYMENT
INSTRUMENTS

Sofortüberweisung

 


MONEY-OUT (PER OPERATION)

 


OUTGOING
BANK
TRANSFERS

Outgoing SEPA Credit Transfer

€ 0.00

 


Outgoing international transfer (EUR or FCY) outside SEPA  ("SHA” / "shared” mode)

€ 15.00

 


P2P "ON-US” PAYMENT (PER OPERATION)

 


P2P

Internal transfer between LEMON WAY payment accounts ( « Wallets »)

€ 0.00

 


 



SERVICES AND OTHERS RATES (EURO ENVIRONMENT)




 


CATEGORY

ITEM

PRICE

(EXCL. VAT)

 


PAYMENT
INSTRUMENTS
OTHER RATES

Fee for SEPA Credit Transfers Returned Transactions -
closed account, deceased owner, etc. -
(per return)

€15.00

 


 


Fee for EUR (outside SEPA) or FCY transfers Returned
Transactions - closed account, deceased owner, etc. -
(per
return)

€30.00

 


 


Fee for SEPA Credit Transfer or EUR Transfer (outside
SEPA) or FCY Recall - request for cancellation of an outgoing
transfer -
(per recall) - with no guarantee of success

€30.00

 


 


Fee for Return of funds to the issuer: request for cancellation
by Partner of an incoming SEPA Credit Transfer or of a EUR
transfer (outside SEPA) or of a FCY Transfer (per request)

€30.00

 


 


 

CHARGEBACKS / CHB RATES (EURO ENVIRONMENT)





ITEM

Fees

 


ChargeBack Card (per chargeback)

€100.00

 


Money-In for Card

+4.00%

 


Refund Fee

€0.50

 


Request for Information (card) sent by a bank or by Lemon Way

€20.00

 


Unsuccessful payment fee (payment attempt)

€0.20

 


Important to know: 

If the Account Holder does not have enough funds on his Payment Account to cover the required Lemon Way payment transaction, the missing amount will be withdrawn from the Lemon Way Partner account, i.e., eBonza s.r.o marketplace operator. In this case, the operator has the right to charge any costs associated with the additional payment transactions and orders of the seller.

For real and updated payment transaction fees, please check the valid fees during the period of the processing payment transaction through Lemon Way or your bank services provider.  The fees may also verify if the currency of your Account with Lemon Way payment institution or other bank services provider is other then EUR.



About chargeback:


What is chargeback?
A chargeback is a transaction reversal made to dispute a card transaction and secure a refund for the purchase. Chargeback works by the bank withdrawing funds that were previously deposited into the recipient's - usually a retailer - bank account and putting them back into your account.

What is a chargeback fee?

A chargeback is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is the reversal of a prior outbound transfer of funds from a consumer's bank account, a line of credit, or credit card.

What is the difference between a chargeback and a refund?

A chargeback is initiated by the cardholder and can (but doesn't have to) result in a return of funds. It's the bank's duty to determine whether such a request was reasonable.
A refund is a payment operation initiated by the merchant, it refers to a specific card transaction and allows to return the whole or part of the transaction amount.