Alternative dispute resolution

Links - Alternative dispute resolution

If you are a consumer and a dispute arises between us, or between you and the seller out of the agreement that cannot be settled directly, you have the right to submit such a dispute to the Czech Trade Inspection Authority (address: Česká obchodní inspekce, Ústřední inspektorát - oddělení ADR, Štěpánská 15, 120 00 Praha 2; web interface:; electronic contact:; telephone: +420 296 366 360) for the purpose of alternative dispute resolution for consumer disputes. You can assert such right no later than within 1 year from the date when you asserted the right that is the subject of such consumer dispute with us for the first time.

To find an entity for alternative dispute resolution, you can also utilize the online platform established by the European Commission at the address:

In the event of the occurrence of a dispute with a seller, you are also entitled to utilize the relevant consumer dispute resolution body at the place of the seller’s registered office.


More information about your shopping rights in the EU, please visit the following link: Shopping in EU